FAQs

Is My Faucet Under Warranty?
This faucet is warranted to the original consumer purchaser to be free from defects in material and workmanship. Ultra Faucets will replace, FREE OF CHARGE, during the warranty period, any part which proves defective in material and/or workmanship under normal installation, use and service. Replacement parts can be obtained from your local dealer listed in the telephone directory or by returning the part to our factory, TRANSPORTATION CHARGES PREPAID. THIS WARRANTY IS LIMITED TO DEFECTIVE PARTS REPLACEMENT ONLY, LABOR CHARGES AND/OR REPLACEMENT AS WELL AS INCIDENTAL AND CONSEQUENTIAL DAMAGES CONNECTED THEREWITH ARE EXCLUDED. Some states do not allow the exclusion, above limitation or exclusion may not apply to you. Any damage to this faucet as a result of misuse, abuse, neglect, accident, improper installation, or any use that violates the instructions furnished by us WILL VOID THE WARRANTY. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

Care And Cleaning
Ultra Faucets recommends cleaning your faucet with only soap and warm water. Many of the bathroom cleaners in use today contain aggressive chemicals and abrasive for the purpose of removing soap scum and stains from porcelain, enamel, and ceramic tiles surfaces. Often these cleaners are also used to clean the chrome, polished brass, or other finishes on faucets, showerheads, and other bathroom accessories. Depending on the particular abrasive or chemical, application of these products may result in either immediate or long-term damage or even removal of the finish. Please be aware that unintentional splashing or overspray of cleaners can be as harmful as deliberate applications.